How to Spot and Avoid Online Banking Scams

Email and SMS Scams

Always be cautious when receiving emails or SMS messages, especially those containing links or attachments. These could hide harmful programs like ransomware or viruses.

Always ensure that any message or letter you receive is legitimate. Even if an email looks like it's from a legitimate company, double-check the sender's address. Scammers often use generic domains like @gmail.com (e.g., the sender name is “Bankera,” but the email address is “[email protected]”).

Bankera communicates with customers using the email address: [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected] and you can securely contact our employees through the Live Chat feature on our website. However, for the most secure way, we recommend using the “Send a message” option after logging in to your account for communication with us.

Be wary of urgent requests for information, demands to transfer funds immediately, or unexpected communications. Remember, Bankera will never ask you to rush a transfer or share sensitive information (we will never ask for your password or PIN). As an institution, we request additional documents exclusively via the online banking messaging function (via web platform or our App) or through our designated KYC system.

Fake Social Media Accounts

Scammers create fake social media accounts that mimic real ones. To stay safe, only trust pages linked on Bankera's official website. When looking at a social media page, look for spelling errors, an unusually high number of followers, or very few posts. Our official accounts are verified with a blue checkmark.

Double-check Website URLs

Phishing websites mimic legitimate ones to steal your information. Always double-check the URL before entering any personal or financial details. Bookmark frequently used websites, especially those related to financial transactions, to avoid accidentally visiting fake ones.

Note that Bankera‘s website uses encryption. You'll see a lock icon and "https" in the URL on our homepage, indicating a secure connection.

How We Secure Your Bankera Account

We use strong authentication methods to protect your account. Even if someone gets your login details, they can't access your funds without additional verification, like a code sent to your phone or Bankera’s App.

If you suspect unauthorized access to your account, please contact our customer service immediately.